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Environmental Services - Commercial Services Customer Survey

  Which of our services do you currently use? (please tick all that apply)
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Q1 The Council offers waste collection, cleansing and grounds maintenance services to businesses and organisations throughout Bedfordshire. Please indicate below if you would you like to be contacted about any of these services. (please tick all that apply)
Q2 How satisfied are you with the following: (Please tick one box per row only)
  Very satisfied   Fairly satisfied   Neutral   Fairly dissatisfied   Very dissatisfied  
  Quality of work provided by our operational crews          

  The level of service you receive from the office administration team          
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Q3 Overall how satisfied are you with the services provided to you? (Please tick one box per row only)
  ......1 ... .Very satisfied   2   3   4   5   6   7   8   9   ...10..... Very dissatisfied  
  Grass cutting/mowing                      

  Hedge/shrub maintenance                    

  Weed spraying                    

  Maintenance of sports pitches/line marking                        

  Erection of Posts/nets                    

  Maintenance of environmental areas                      

  Maintenance of athletics facilities                      

  Leaf clearance                    

  Litter picking                      

  Sweeping of roads, car parks etc                      

  Litter bin emptying                      

  Bulky waste collections                        

  Graffiti removal                        

  Waste collections                      

  Clinical waste collections                      

  Events waste collection                    
Q4 If you have any specific comments relating to your services would you like us to contact you to discuss?
If yes, please ensure you have completed all of your details at the start of this form. (Please tick one box per row only)
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Q5 For the following criteria, please indicate how important they are in influencing your choice of service provider: (Please tick one box per row only)
  Very important   Fairly important   Neutral   Not very important   Not important at all  
  Quality of work          

  Level of customer service          

  Speed of response          

  Range of services offered          

  Value for money          

  Local service          

  Ability to conduct your business online and e-mail          

  Flexibility of service          
Q6 How do you generally like to find out about new services? (please tick all that apply)
Thank you for your assistance.

Commercial Services, Bedford Borough Council
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